Billyard Insurance Group Job Board
Branch Manager
Description
Billyard Insurance Group (BIG) is a leading force in the insurance industry, committed to attracting the best insurance professionals and equipping them with cutting-edge technology, tools, and unwavering support to thrive in today's dynamic insurance landscape. With a strong presence and continuous growth, we boast over 80 locations across Canada. Our dedication to excellence has earned us prestigious recognition, including being featured on Insurance Business Canada's esteemed Top Brokerages list for the past three years and securing a spot as one of Canada's Top Growing Companies in the renowned Globe and Mail's Report on Business. At Billyard Insurance Group, our mission is clear: to establish a nationally recognized insurance brokerage brand that empowers brokers and leads the digital insurance revolution.
Billyard Insurance Group is looking for a Branch Manager to lead the growth, retention, and development of BIG’s Corporate Store located in Welland. This role comes with a team of sales & service brokers in both personal lines & commercial lines. As the flagship location, this branch will play a pivotal role in shaping the strategies and workflows for all BIG branch offices.
The Branch Manager will report directly to the COO.
What does the Branch Manager do?
- Develop and implement retention, quality and scalable growth plans within the branch to achieve company goals and objectives, ensuring the success of our flagship branch.
- Maintain expected service quality standards and enhance customer experience through program implementation and issue resolution.
- Deliver exceptional customer experiences by providing guidance and support to our team of brokers.
- Offer expertise in commercial, personal, and life insurance to adeptly lead all divisions within the branch.
- Effectively handle client escalations and ensure appropriate resolution.
- Support sales team to ensure they successfully meet their targets and align with company goals.
Does this sound like you?
- Demonstrated expertise in commercial and personal lines insurance sales.
- Proven leadership skills with a successful track record of managing large, highly engaged teams, including experience in fast-paced and quickly scaling environments.
- Ability to lead in a hybrid work environment and understand the needs of both internal and external customers.
- Effective communication and negotiation skills to report on program performance, strategic plans, and influence key stakeholders.
- Commitment to continuous improvement, with the ability to enhance the effectiveness of team members.
- Strong collaborative mindset, fostering teamwork and collaboration across various stakeholders.
- Experience in managing projects or initiatives beyond daily responsibilities, involving multiple stakeholders.
- Analytical and problem-solving abilities to develop optimal solutions that maximize organizational performance.
Qualifications & Education:
- 7-10 years of insurance industry experience with a background in both commercial and personal lines
- RIBO license in good standing
- LLQP license an asset
- Post-Secondary Degree or diploma
- CIP or CAIB designation preferred
What We Offer
- Competitive compensation package
- People-focused company culture
- Comprehensive benefits including medical, vision, dental, and Employee Assistance Program (EAP)
- 3 weeks of vacation starting in year 1, 4 weeks in year 2
- Birthday day off
- Hybrid work from home / in office environment.
Our Commitment to Diversity, Inclusion and Belonging
Billyard Insurance Group is committed to building a transparent environment where everyone feels heard, welcomed, and included. We believe Diversity, Inclusion, and Belonging are fundamental in our vision to be the leading insurance platform in Canada. BIG is a proud equal opportunity workplace that is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity
Our Commitment to Accessibility
Billyard Insurance Group is committed to developing an inclusive, barrier-free recruitment process and work environment. Should you require any accommodation, please inform us and we will work with you to meet your accessibility needs. For any accessibility-related assistance, requests for information in accessible alternative formats or to report any accessibility problems, please contact us at recruitment@thebig.ca or 905.346.2190 ext. 357.
Please note that all applicants must be legally eligible to work in Canada.