Billyard Insurance Group Job Board
Senior Account Manager
Description
Billyard Insurance Group (BIG) is a leading force in the insurance industry, committed to attracting the best insurance professionals and equipping them with cutting-edge technology, tools, and unwavering support to thrive in today's dynamic insurance landscape. With a strong presence and continuous growth, we boast over 80 locations across Canada. Our dedication to excellence has earned us prestigious recognition, including being featured on Insurance Business Canada's esteemed Top Brokerages list for the past three years and securing a spot as one of Canada's Top Growing Companies in the renowned Globe and Mail's Report on Business. At Billyard Insurance Group, our mission is clear: to establish a nationally recognized insurance brokerage brand that empowers brokers and leads the digital insurance revolution.
Billyard Insurance Group is looking for a Senior Account Manager at our Welland Branch. If you’re an experienced account manager who excels at supporting others, this may be the role for you.
What does the Senior Account Manager Do?
- Supervise and mentor the account manager team, providing training to new members and advising on time management and productivity enhancement.
- Coordinate team schedules and workload management to ensure optimal efficiency.
- Manage the phone queue, ensuring prompt response to customer inquiries.
- Assist account manager team members in problem-solving, identifying issues and generating effective solutions.
- Exemplify exceptional customer service standards, managing escalations and continuously seeking ways to enhance service delivery.
- Ensure adherence to RIBO & IBAO guidelines within the team.
- Foster a friendly, positive, and supportive team environment conducive to trust and collaboration.
- Provide support to Billing (Client Care) and TSR employees as needed.
- Approve new business insurance policies or refer them accordingly.
- Uphold customer satisfaction through analysis of survey data, proactive follow-up, and correspondence.
- Collaborate with the Branch Manager in the development of reports, workflows, and updates to policies and procedures during weekly team meetings, while also evaluating team performance.
Does this sound like you?
- Skilled insurance broker specializing in Personal Lines with a proven track record of excellent customer service.
- Proficient in utilizing various technology platforms such as PowerBroker, Applied, BIG Leads, Microsoft, and Market Portals.
- Thrives on collaborative efforts, effectively working with others towards shared goals.
- Adaptable to changing environments, situations, and tasks, adjusting actions accordingly.
- Proficient at identifying and resolving complex problems by evaluating options and implementing solutions.
- Dedicated to mentoring team members, facilitating their learning and professional growth.
- Demonstrates excellence in Customer Service, adept at managing challenging clients and conversations.
- Willingness to jump in and provide support to the team whenever needed.
Qualifications:
- 7+ years as a Personal Lines Account Manager in the broker channel
- 3+ years' experience leading others an asset
- RIBO license in good standing
- Completion of secondary education diploma or equivalent
What We Offer
- People-focused company culture
- Comprehensive benefits including medical, vision, dental, and Employee Assistance Program (EAP)
- 3 weeks’ vacation in year 1, 4 weeks in year 2
- Birthday day off
- Hybrid work from home / in-office environment. At least 3 days in office in Welland.
Our Commitment to Diversity, Inclusion and Belonging
Billyard Insurance Group is committed to building a transparent environment where everyone feels heard, welcomed, and included. We believe Diversity, Inclusion, and Belonging are fundamental in our vision to be the leading insurance platform in Canada. BIG is a proud, equal-opportunity workplace that is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.
Our Commitment to Accessibility
Billyard Insurance Group is committed to developing an inclusive, barrier-free recruitment process and work environment. Should you require any accommodation, please inform us and we will work with you to meet your accessibility needs. For any accessibility-related assistance, requests for information in accessible alternative formats or to report any accessibility problems, please contact us at recruitment@thebig.ca or 905.346.2190 ext. 10212.
Please note that all applicants must be legally eligible to work in Canada.