Billyard Insurance Group Job Board
Account Assistants (Previously Technical Service Representative)
Description
Billyard Insurance Group (BIG) is a leading force in the insurance industry, committed to attracting the best insurance professionals and equipping them with cutting-edge technology, tools, and unwavering support to thrive in today's dynamic insurance landscape. With a strong presence and continuous growth, we boast over 80 locations across Canada. Our dedication to excellence has earned us prestigious recognition, including being featured on Insurance Business Canada's esteemed Top Brokerages list for the past three years and securing a spot as one of Canada's Top Growing Companies in the renowned Globe and Mail's Report on Business. At Billyard Insurance Group, our mission is clear: to establish a nationally recognized insurance brokerage brand that empowers brokers and leads the digital insurance revolution.
As a TSR you are responsible for providing support to our Personal and commercial lines teams with billing inquires, reviewing renewals as well as new business for accuracy. The TSR will also support Client Care and Receptionist.
What does the Technical Service Representative do?
- Customer Support – Provide assistance to policy holders and clients regarding their billing inquires, making payments for clients
- Assist reception and client care with incoming calls during peak times
- Assist Account Managers with portal policy endorsements and accuracy
- Review New business documents for accuracy
- Provide back up to the receptionist and Client Care during lunch hours, vacation/sick days
- Prepare mail/ Courier
- Order supplies
- Answer incoming calls for reception & client care
Does this sound like you?
- Communication- Communicate effectively with clients via phone and email ensuring clear and professional interactions
- Collaboration – Work closely with other departments to ensure clients billing needs are met promptly
- Problem solving capabilities
- Good understanding of insurance processes
- Excellent interpersonal skills, verbal and written communication skills
- Microsoft outlook/Microsoft Teams knowledge
- Supportive, Self-motivated
- Attention to detail
Qualifications:
- RIBO Licensed considered an asset for the role
- Previous insurance brokerage experience
- Basic knowledge of insurance polices and coverage an asset
- Power Broker knowledge
What We Offer
- People-focused company culture
- Comprehensive benefits including medical, vision, dental, and Employee Assistance Program (EAP)
- 3 weeks’ vacation in year 1, 4 weeks in year 2
- Birthday day off
- Hybrid work from home / in-office environment
- Retirement savings programs, with company-matched RRSP contributions
Our Commitment to Diversity, Inclusion and Belonging
Billyard Insurance Group is committed to building a transparent environment where everyone feels heard, welcomed, and included. We believe Diversity, Inclusion, and Belonging are fundamental in our vision to be the leading insurance platform in Canada. BIG is a proud, equal-opportunity workplace that is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.
Our Commitment to Accessibility
Billyard Insurance Group is committed to developing an inclusive, barrier-free recruitment process and work environment. Should you require any accommodation, please inform us and we will work with you to meet your accessibility needs. For any accessibility-related assistance, requests for information in accessible alternative formats or to report any accessibility problems, please contact us at recruitment@thebig.ca or 905.346.2190 ext. 10212.