Billyard Insurance Group Job Board
Team Lead, Personal Lines (18 Month Contract)
Description
Billyard Insurance Group (BIG) is a leading force in the insurance industry, committed to attracting the best insurance professionals and equipping them with cutting-edge technology, tools, and unwavering support to thrive in today's dynamic insurance landscape. With a strong presence and continuous growth, we boast over 80 locations across Canada. Our dedication to excellence has earned us prestigious recognition, including being featured on Insurance Business Canada's esteemed Top Brokerages list for the past three years and securing a spot as one of Canada's Top Growing Companies in the renowned Globe and Mail's Report on Business. At Billyard Insurance Group, our mission is clear: to establish a nationally recognized insurance brokerage brand that empowers brokers and leads the digital insurance revolution.
As the Team Lead, Personal Lines, you’ll join the Welland Branch team in a full-time, fixed-term contract (18 months) role covering a maternity leave. In this leadership position, you’ll support a client-focused Personal Lines team while ensuring service excellence across auto, home, and travel insurance. This is an opportunity to step into a visible leadership role where you’ll make an immediate impact through coaching, problem-solving, and delivering exceptional client experiences.
What does the Team Lead, Personal Lines do?
As the Team Lead, you will guide a team of Account Managers dedicated to delivering exceptional service across auto, home, and travel insurance. You’ll be a trusted escalation point, a coach, and a culture-builder — ensuring that every client feels supported, every team member feels empowered, and every file is managed with accuracy and care. In this role, you will:
- Lead and support the daily operations of the Personal Lines team, fostering a productive and collaborative environment.
- Resolve client escalations promptly and professionally, protecting BIG’s reputation for exceptional service.
- Oversee complex Personal Lines files that require deeper expertise and strategic problem-solving.
- Train, mentor, and develop Account Managers to help them grow and succeed.
- Ensure service quality, regulatory compliance, and internal standards are consistently met.
- Collaborate with other departments to maintain seamless client experience.
- Strengthen long-standing client relationships and proactively address evolving needs.
- Identify opportunities for process improvement to enhance efficiency and service delivery.
- Champion BIG’s values and contribute to a positive, supportive team culture.
- Provide performance observations and feedback to the Manager, Personal Lines Service.
Does this sound like you?
You’re someone who thrives in a leadership role where client service, team development, and collaboration come together. You lead with integrity, communicate with confidence, and bring a natural ability to guide others through challenges with empathy and professionalism. Most importantly, you’re passionate about creating a positive team environment where everyone feels supported and motivated to deliver their best work. You’re the ideal candidate if you:
- Inspire others through clear, confident, and collaborative leadership.
- Communicate exceptionally well - whether guiding your team or supporting clients through complex situations.
- Are skilled at resolving conflicts with empathy, professionalism, and tact.
- Adapt quickly when priorities shift and remain steady under pressure.
- Love coaching, developing, and uplifting others.
- Bring a strong client-service mindset to every interaction.
- Work seamlessly with others and believe in achieving more together.
- Value inclusivity, integrity, and doing what’s right.
Qualifications
- High school diploma or equivalent.
- RIBO license.
- Minimum of 3 years of experience in insurance industry with a focus on Personal Lines (home, auto, travel).
- Post secondary education in Business, Insurance, or related field (an asset).
- Previous leadership or supervisory experience (an asset).
What We Offer
- Salary Band 5: $62,000–$79,000
- Target Hiring Range $62,000 - $66,000*
- People-focused company culture
- Comprehensive benefits including medical, vision, dental, and Employee Assistance Program (EAP)
- 3 weeks’ of paid vacation in year 1, increasing to 4 weeks in year 2 (prorated based on start date).
- Birthday day off
- Hybrid work from home / in-office environment
* Final offer based on experience, internal equity and budget considerations.
Our Commitment to Diversity, Inclusion and Belonging
Billyard Insurance Group is committed to building a transparent environment where everyone feels heard, welcomed, and included. We believe Diversity, Inclusion, and Belonging are fundamental in our vision to be the leading insurance platform in Canada. BIG is a proud, equal-opportunity workplace that is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.
Our Commitment to Accessibility
Billyard Insurance Group is committed to developing an inclusive, barrier-free recruitment process and work environment. Should you require any accommodation, please inform us and we will work with you to meet your accessibility needs. For any accessibility-related assistance, requests for information in accessible alternative formats or to report any accessibility problems, please contact us at recruitment@thebig.ca or 905.346.2190 ext. 10112.
This job advertisement is to fill an existing vacancy.
BIG does not currently use AI Technology at any stage of the recruitment process.
Compensation
$62,000.00 - $79,000.00 per year