Billyard Insurance Group Job Board
Technology Manager
Description
Billyard Insurance Group (BIG) is a leading force in the insurance industry, committed to attracting the best insurance professionals and equipping them with cutting-edge technology, tools, and unwavering support to thrive in today's dynamic insurance landscape. With a strong presence and continuous growth, we boast over 80 locations across Canada. Our dedication to excellence has earned us prestigious recognition, including being featured on Insurance Business Canada's esteemed Top Brokerages list for the past three years and securing a spot as one of Canada's Top Growing Companies in the renowned Globe and Mail's Report on Business. At Billyard Insurance Group, our mission is clear: to establish a nationally recognized insurance brokerage brand that empowers brokers and leads the digital insurance revolution.
The Technology Manager at Billyard Insurance Group (BIG) is responsible for overseeing the development, implementation, and maintenance of our technology systems and infrastructure. The role involves collaborating with internal stakeholders to identify business needs, assess available technology solutions, and manage the deployment of new systems to support our insurance brokerage operations. The Technology Manager will also be responsible for ensuring that our technology infrastructure is secure, reliable, and scalable to meet our current and future business needs.
What does the Technology Manager do?
- Lead the development and implementation of technology systems and infrastructure to support our insurance brokerage operations.
- Collaborate with internal stakeholders to identify technology needs, assess available solutions, and manage the deployment of new systems.
- Manage technology projects from start to finish, including project scoping, planning, execution, and monitoring.
- Ensure that our technology infrastructure is secure, reliable, and scalable to meet our current and future business needs.
- Develop and implement policies and procedures to ensure compliance with industry standards and regulations.
- Stay up-to-date with emerging technologies and industry trends, and make recommendations to senior management regarding new technology investments.
- Lead a team of technology professionals to ensure successful delivery of technology projects and ongoing maintenance and support of our technology infrastructure.
- Provide regular reports and updates to senior management on the status of technology projects and initiatives.
- Monitor & address applicable Tech Box (BIG Support) requests from head office.
- Monitor system performance & maintain system requirements.
- Maintain in-house networking hardware & computer hardware.
- Continuously support & aid other Tech team members.
- Respond to internal instant messages & phone communications in a timely manner.
- Demonstrate excellent customer service when interacting with all vendors, Managing Partners, Brokers, & BIG employees/contractors.
Does this sound like you?
- Understanding of networking concepts to effectively manage a network and its associated components (i.e., Routing, Switching, Wireless Networking, DNS, DHCP, VLAN)
- Understanding of security concepts to maintain the security and viability of business operations. (i.e., AntiVirus / EDM, SIEM, Firewalls, MDM)
- Ability to effectively use Microsoft Office 365 “Administration Centre” to manage users, create/manage Office 365 groups, view activity reports, etc.
- Ability to navigate, evaluate and communicate information online or in a digital format
- Using problem solving skills to determine causes of operating errors and deciding what to do about it
- Shows attention to detail in monitoring and checking work or information while demonstrating a concern for all areas involved
- Ability to identify complex problems and review related information to develop and evaluate options and implement solutions
- Able to identify measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system
- Managing and analyzing data to extract important and pertinent information used to inform decision making
- Experience in organizing people, tasks and/or functions so that they work together harmoniously
Qualifications:
- Post-secondary education in Systems administration, Information Technology, Computer Science, or related field
- A minimum of 5+ years of proven work experience in Systems Administration, or related field
- A minimum of 1 year of proven experience supporting end-users with Microsoft 365, Adobe, & Windows
- Strong computer skills, adaptable to multiple software platforms
- Experience working in the Insurance Industry is an asset
- CompTIA Server+ certification/CompTIA Security+ certification/CompTIA Network+ certification is an asset
- Microsoft 365 Certified Administrator or Microsoft Azure Fundamentals certification is an asset
What We Offer
- Opportunity to work for Canada’s fastest organically growing insurance brokerage
- People-focused company culture
- Comprehensive benefits including medical, vision, dental, and Employee Assistance Program (EAP)
- 3 weeks vacation in year 1, 4 weeks in year 2
- Birthday day off
Our Commitment to Diversity, Inclusion and Belonging
Billyard Insurance Group is committed to building a transparent environment where everyone feels heard, welcomed, and included. We believe Diversity, Inclusion, and Belonging are fundamental in our vision to be the leading insurance platform in Canada. BIG is a proud, equal-opportunity workplace that is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.
Our Commitment to Accessibility
Billyard Insurance Group is committed to developing an inclusive, barrier-free recruitment process and work environment. Should you require any accommodation, please inform us and we will work with you to meet your accessibility needs. For any accessibility-related assistance, requests for information in accessible alternative formats or to report any accessibility problems, please contact us at recruitment@thebig.ca or 905.346.2190 ext. 10211.